Aulyn Return Instructions

We’re happy to help with your return. Please follow the steps below to ensure a smooth pickup and processing of your refund.

Requesting a Pickup

To schedule your return pickup, please email us at sales@aulyn.com with the following information:

• Your Order Number

• Your Full Name

• Your Pickup Address

• Your Phone Number (required by the courier)

• Your Preferred Pickup Date (Monday–Friday, 9:00 AM – 5:00 PM)

We’ll reply with a confirmation and return label.

How to Prepare Your Return

 

1. Print the Return Label
   If you’ve received a return label from us, print it out.
   (Don’t have one? See below to request a pickup.)

2. Attach the Label
   Stick the return label over the original shipping label on the box.

3. Package the Item Securely
   Make sure your item is safely packed and ready for pickup.

After Pickup

• Once your return has been shipped and received, we’ll issue a refund to your original payment method for the value of your original item, within 10 business days of approval.

• A restocking fee may apply, depending on the item(s) returned and the condition. You’ll be informed of this when your return is processed.

• Prefer a different size? Once your return is approved, place a new order for the size you need.

Questions?

Feel free to contact us at returns@aulyn.com for help with your return or any concerns about restocking fees.

 

You can also use the following form to contact us: