Eterna Necklace, Natural Jade Double-Heart Pendant
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Two lives, shaped together.
Each pendant is hand-carved from a single stone, so tone, grain, and depth vary slightly from piece to piece. Your Eterna Necklace will be one of a kind.
The Details
The Details
- Pendant
- Natural jade, hand-carved double-heart
- Stone
- Each piece unique in colour and grain
- Chain options
- 925 sterling silver, gold-plated 925 sterling silver, or solid 10K gold
- Style
- Sits high on the collarbone, layerable
- Symbolism
- Two lives, one shape, lasting love
Care & Cleaning
Care & Cleaning
- Wipe gently with a soft, dry cloth after wearing.
- Avoid harsh impact, abrasive surfaces, and sudden temperature changes.
- Keep away from harsh chemicals, perfume, and ultrasonic cleaners.
- Store separately in a soft pouch to protect the surface.
Customization
Customization
- Available in alternate sizes and select tones on request.
- Available in 14K and 18K solid gold on request.
- Contact sales@aulyn.com for custom orders.
- Free Shipping
- Ships within 1-3 days
- 30 Days Return (check policy)
Aulyn Lifetime Warranty
Lifetime Warranty Overview
Gold & Jade Jewelry
Aulyn offers a lifetime warranty against manufacturing defects in materials or craftsmanship under normal use.
Important Notes
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Our warranty does not cover normal wear and tear, lost or stolen items, or damage caused by accidents, misuse, or improper care.
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Jadeite is a natural gemstone and is delicate by nature. Jade rings can break if dropped, bent, or exposed to pressure — and breakage is not covered under our warranty.
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Aulyn jewelry may develop a natural patina over time. This is not considered a defect and can often be polished with proper care.
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Our pieces are made from solid gold, not plated. Slight variations or inclusions in jadeite are expected and reflect its authenticity.
What’s Covered
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Defects in materials or workmanship
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Structural failure not caused by misuse
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Loose or detached jade (if due to craftsmanship)
What’s Not Covered
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Scratches, dents, or natural tarnishing
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Broken chains, bands, or settings due to force
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Broken jade, including cracked or shattered rings
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Any item modified, resized, or repaired by a third party
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Exposure to harsh chemicals (e.g., cleaners, pools, spas)
Resolution Options
If your item is found to be defective, we will:
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Replace the item (if still available),
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Or offer a store credit of equal or lesser value.
We also offer in-house repairs for eligible cases.
How to Make a Warranty Claim
Please email us at sales@aulyn.com with:
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Your original order number or proof of purchase
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A clear description of the issue
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Photos of the item and the defect
Our team will review your claim and provide next steps.
Legal Disclaimer
This lifetime warranty applies only to purchases made directly through aulyn.com or authorized Aulyn retailers. No agent, employee, or reseller is authorized to modify or extend this warranty. This warranty provides you with specific legal rights, which may vary by jurisdiction.
Contact Us
For warranty or return questions:
📧 sales@aulyn.com
📦 Returns address provided upon claim approval
Aulyn Return Instructions
We’re happy to help with your return. Please follow the steps below to ensure a smooth pickup and processing of your store credit.
Requesting a Pickup
To schedule your return pickup, please email us at sales@aulyn.com with the following information:
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Your Order Number
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Your Full Name
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Your Pickup Address
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Your Phone Number (required by the courier)
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Your Preferred Pickup Date (Monday–Friday, 9:00 AM – 5:00 PM)
We’ll reply with a confirmation and return label.
How to Prepare Your Return
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Print the Return Label
If you’ve received a return label from us, print it out.
(Don’t have one? See below to request a pickup.) -
Attach the Label
Stick the return label over the original shipping label on the box. -
Package the Item Securely
Make sure your item is safely packed and ready for pickup.
After Pickup
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Once your return has been shipped and received, we’ll issue store credit equal to the value of your original item.
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A restocking fee may apply, depending on the item(s) returned and the condition. You’ll be informed of this when your return is processed.
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You’ll receive an email with your credit details to use for placing a new order in the correct size.
Questions?
Feel free to contact us at returns@aulyn.com for help with your return or any concerns about restocking fees.
You can also use the following form to contact us:
Common questions
All of our jade is Grade A, the natural and untreated grade with no dyeing or chemical enhancement. Each piece is hand-selected for tone, grain, and quality. Our jade is sourced through established suppliers in Myanmar and China, with many pieces carved in Zhenping, Henan, a region widely known for jade carving and jewelry craftsmanship. Our flagship Jaura Ring uses certified natural jadeite and ships with a Certificate of Authenticity.
We work with established suppliers and inspect every stone in our workshop before it is set or carved. For our flagship pieces, certification documents accompany the piece. For our other pieces, our promise is simpler: every stone is natural, never dyed, and chosen by hand.
Natural materials make every Aulyn piece slightly different. Jade varies in tone, grain, and translucency from stone to stone, and handcrafted finishes carry small marks of the hand. The piece you receive will match the quality and character you see in our photographs, but it will not be a perfect copy. That is part of what makes it yours.
Stocked pieces ship within one to three business days. Made-to-order pieces, including the Jaura Ring, take around two weeks from order to shipment. The lead time appears on each made-to-order product page along with the crafting timeline.
Write to us within 14 days of delivery. As long as the piece is unworn and in its original condition, we will help with an exchange for the correct size. Made-to-order pieces may carry a small adjustment fee depending on the karat and stone. Our Ring Size Guide can help you get the fit right the first time.
Have more questions? Our full FAQ covers materials, care, sizing, and made-to-order timing.