FAQs
All Aulyn pieces use solid 10K, 14K, or 18K gold. We do not use plating on our solid gold collections. The choice between karats affects colour and weight rather than authenticity. If you are not sure which karat is right for the piece you want, write to us at sales@aulyn.com.
All of our jade is Grade A, the natural and untreated grade with no dyeing or chemical enhancement. Each piece is hand-selected for tone, grain, and quality. Our jade is sourced through established suppliers in Myanmar and China, with many pieces carved in Zhenping, Henan, a region widely known for jade carving and jewelry craftsmanship. Our flagship Jaura Ring uses certified natural jadeite and ships with a Certificate of Authenticity.
We work with established suppliers and inspect every stone in our workshop before it is set or carved. For our flagship pieces, certification documents accompany the piece. For our other pieces, our promise is simpler: every stone is natural, never dyed, and chosen by hand.
No. Every piece of natural jade is unique in tone, grain, translucency, and pattern. The stone you receive will be representative of the quality you see in our photographs, but it will not be a perfect copy. That is part of what makes the piece yours.
Our solid gold collections are handcrafted in Canada by our team in Toronto and Montreal. Other pieces are sourced and finished to our quality standards. We disclose origin on the pieces where we can speak to it directly.
Yes. Everything we make is built for daily wear, not for the safe. Solid gold is durable and holds its colour over time. Jade is harder than people expect, though it benefits from a few small habits to keep it looking its best. The Care section on each product page covers what each material needs.
Light water exposure is fine for solid gold. We recommend avoiding chlorine, prolonged salt water, and anything with harsh chemicals such as perfume, lotion, or household cleaners. For pieces that combine gold with jade or plated finishes, treat them more carefully and remove before water.
A soft, dry cloth after wearing is usually enough. Avoid harsh chemicals, ultrasonic cleaners, and sudden temperature changes. Store the piece separately in a soft pouch so the surface does not get scratched against other jewelry.
Solid gold does not tarnish. Its colour deepens slightly with wear in a way most people find beautiful. Jade does not fade if you keep it away from harsh chemicals and sudden temperature changes. If your piece ever needs attention, write to us; we can usually refresh or refinish solid gold pieces for our customers.
Our Ring Size Guide covers two methods: measuring an existing ring you wear comfortably, or wrapping a strip of paper around the base of your finger and measuring its length. If you are between sizes, we usually recommend sizing up. When in doubt, write to us before ordering.
Our flagship made-to-order pieces, including the Jaura Ring, take around two weeks from order to shipment. The crafting timeline appears on each made-to-order product page. Stocked pieces ship within one to three business days.
Often, yes. Most of our solid gold pieces are available in 14K and 18K on request, and several pieces can be made with alternate stone tones, chain finishes, or sizes. Write to us at sales@aulyn.com with the piece and the change you want, and we will tell you what is possible and the price.
Write to us within 14 days of delivery. As long as the piece is unworn and in its original condition, we will help with an exchange for the correct size. Made-to-order pieces may carry a small adjustment fee depending on the karat and stone.